FAQ

Frequently asked questions about Marseil AI

Frequently Asked Questions

What type of documents are supported?

Currently Websites, Plain Text and files like .pdf, .docx, .txt can be uploaded to Marseil AI. Send us an email at Support@Marseil.ai if you want to request a specific document type. If you’re working with Google Docs you can export the documents as pdf or public website and try our support agents.

Where is the document stored?

We store the embeddings of the document in Pinecone database (hosted in US region). Uploaded files are stored in Cloudflare R2.

What are messages?

Messages are a conversation between a user and the agent. A conversation can have any number of messages.

How to chat with my documents?

After you successfully uploaded documents, go to Project → Chat with Agent and start talking. You can also create a public link and share with anyone.

What are credits and how are they calculated?

Marseil AI credits are a unit of measurement that tracks the usage of our services. Each time the AI generates an answer to a question, it consumes one credit. You can track your credit usage in the Projects Analytics.

Do unused credits roll over to the next month?

No, unused credits do not roll over. At the start of each new billing cycle, your chat credits are reset to the exact allowance of your current plan (e.g., 1,000 for Basic, 5,000 for Professional, 12,000 for Ultimate).

Are there any rate limits?

Yes. To ensure fairness and prevent abuse, chat API endpoints are subject to rate limiting per IP address and per project. If you hit a rate limit, please wait a moment and try again.

What happens if I run out of credits?

If you run out of credits, you will continue to have access to unlimited text search (depending on your plan), but you will not be able to generate AI answers. To continue generating answers, upgrade to a higher tier plan or contact us at Support@Marseil.ai.

Are you using OpenAI and can I choose the model?

Yes! You can choose which OpenAI model to use for your project directly from the Analytics Settings. We support a variety of models including gpt-4o, gpt-4-turbo, and gpt-4o-mini.

Which languages are supported?

Marseil AI supports all languages supported by the GPT model — over 50. You can test with any language by uploading a document in that language. To receive answers in a specific language, modify the default prompt in your project settings.

Do you provide refunds?

No, we don’t provide refunds. You can cancel your subscription anytime and will not be charged for the next billing cycle. Start with a smaller plan to test it out.

Is Marseil AI open source?

Yes! Marseil (the underlying engine) is now open source. Star the repo here.

I don’t like the answer, can I suggest a better one?

Yes. Go to Chats where you can see conversations with users. Click Suggest answer at the top of the page to provide a better answer.

Is self-hosted version available?

Yes, see the Self Hosting guide.

Is there custom pricing or special discounts?

Yes. Please contact us at Support@Marseil.ai with your specific use cases and we will work out a custom plan.

How can I contact you?