Chat History

Analyze user chat transcripts to identify common support issues and proactively address them.

Summary and Sentiment

Get chat summaries of entire conversation threads and sentiment insights based on your plan. Generating a summary uses additional chat credits.

Suggest Answer

Generate a plain text document from chat history to help Marseil AI provide more accurate answers to similar questions in the future.

User Identification

If you enable email prompts or identify users via code, a user icon and their ID appear below the summary. Learn more about identifying users.

View Feedback

Filter conversations that contain user feedback to understand how your agent is perceived and make improvements.

Filter and Export

Filter conversations by:

• Date and time range
• Email (visitor email or user ID)
• Source (Dashboard, Website widget, Slack, API)
• Feedback (Positive, Negative, All)
• Sentiment (Positive, Negative, Neutral)

Click Export to download all conversations as a CSV file. The CSV includes one row per message with conversation metadata, source, visitor email, rating, summary, and feedback — ready to open in Excel, Google Sheets, or any spreadsheet tool.

For programmatic access, use the Export Conversations API endpoint.